If a technician needs to remotely assist you, you will need to provide connection information.

To see if TeamViewer is installed:

1. Find the clock on the taskbar
2. Click on the arrow to the left of the clock, for showing hidden icons.
3. Find an icon that is a Blue Square with a White Circle & Blue Arrows on it.

4. If it is not there, you can download it on the Helpdesk website: http://helpdesk.vbisd.org/home/

5. Download and run the application. You will need to provide the Technician with 1- 2 items of information, The Partner ID, and a password, if the application shows it.

1. Click on Share screen when the Technician connects!